Business Memory

Pyrsos keeps a written record of everything that touches your phone line. Every call and every text, logged word for word, tied to the job. Built for HVAC, plumbing, septic, and restoration shops. When a customer calls back, the system already knows who she is and what equipment sits in her house. You ask a question in plain English. You get the answer in seconds, with the transcript to back it up.

Your best records live in somebody's head

A customer calls at 4 PM about a compressor you put in two summers ago. That job lives in a glovebox notebook, a stack of old invoices, and the memory of a tech who left in March. Repeat customers bring residential contractors 39 percent of revenue, and winning a new customer costs 5 to 25 times more than keeping one you have. A caller you already served is the easiest booking there is. Treat her like a stranger and she repeats her story to you, or she tells it to the next name on the list. That is one leak of five. Run the full numbers on the homepage, then put your own numbers in the calculator.

Sources: ServiceTitan residential contractor survey (39 percent of revenue from repeat customers). Harvard Business Review, 2014 (5 to 25 times).

How it works

1. Everything gets logged as it happens. Every call, text, and booking that touches your line goes on the record the moment it happens. Word for word. Nobody types anything. Nobody files anything. Callers hear at the start of the call that they are talking to an automated assistant and that the call may be recorded.

2. Returning customers are recognized mid-call. The system spots the number before the greeting is over. Last visit, the unit on site, the address, what was quoted. It does not ask her to spell her name a fourth time. It picks her up right where the last job left off.

3. You ask, it answers. Ask what a customer said last spring. Ask what furnace is in the house before you send a truck. You get the answer in seconds, and every morning it reports to you like a manager.

Less digging. More booking.

• Pulls a customer's full history before the second ring.
• Recalls the equipment on site before your tech leaves the shop.
• Answers "what did they say last spring" in seconds, not an afternoon of digging.
• Logs every call word for word the moment it ends.
• Keeps the record when a tech moves on and his notebook goes with him.

Asking it works like asking whoever runs your office. Plain questions, no menus to learn.

Fair questions, plain answers.

"My guys keep notes on paper. Do they have to change?"
No. The phone side logs itself. Nobody retypes anything, and nobody has to learn a new habit for the record to exist. If your crew wants to keep the paper too, keep the paper.

"Whose data is this if I ever leave?"
Yours. When you leave, ask within 30 days and every record, every transcript, every job note exports in full. After that we delete what we hold, except what the law makes us keep. Your customer history is not a hostage.

"What won't it remember?"
Only what touched the system. A handshake deal in a driveway or a cash job that never hit the calendar is not in the record. It keeps the calls, the texts, and the booked work straight. The driveway handshake stays yours to write down.